Buy affordable Cat Toys, Cat Jewelry

FAQ's



Do you ship worldwide?

Yes we ship worldwide. Our main customer base is the U.S., Australia and the U.K. 

 

Will my order be shipped in multiple parcels?

Yes, If you order different items from our catalog they may be fulfilled and shipped in multiple shipments to you and arrive at different times.

How long will my order take to deliver?

Click here for our full Shipping and Delivery info. Your order should take between 14 to 45 business days to arrive at your doorstep. Shipping to the U.S. is quicker however the longer guideline dates are for our may Australian customers to avoid disappointment in delivery lead times.

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

 

What are my payment options?

We accept payments by Shopify Payment, Paypal, Visa, MasterCard and American Express.

 

What are my delivery options?

We currently only offer one standard shipping option, which is free to most countries.

 

Where are you located?

We are located in Queensland Australia however we dropship the items from our warehouse locations closest to you. 

 

How secure is your site?

Very secure. We are a Shopify store using the following. Pillow Arena processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the email we sent you. 

 

When will I receive my parcel?

Once your order is trackable, it will take between 14 to 45 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

 

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel for faulty items. Please read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

 

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.